Ads Support Specialist - AI Ad Platform (Lisbon)

Cross Border Talents; Sintra; On-site; EUR 32,000 - 42,000; Full time

Job summary

Cross Border Talents in Lisbon seeks a high-performing Ads Support Specialist to deliver premier support to advertisers across email, chat and phone. You will resolve platform and technical inquiries and ensure a seamless advertiser experience.

You will work in a 24/7 rotating shift, participate in onboarding, and collaborate with product teams to address complex issues while maintaining top-tier CSAT and QA standards.

Qualifications

• Full professional fluency in English (written and verbal).
• Ability to troubleshoot complex ad tech workflows and account issues.
• Excellent communication for high-volume multi-channel support (email, chat, phone).
• Willingness to work a 24/7 rotating shift (schedules released 10 days in advance).
• Interest in AI and digital advertising trends.

Responsibilities

• Provide omnichannel support via email, chat, and phone on ads account management, billing, and features.
• Troubleshoot technical issues affecting ad creation, delivery, and policy compliance.
• Educate advertisers on platform policies, optimizations, and self-serve tools.
• Document cases and escalate high-tier challenges to product teams.
• Aim to meet QA and CSAT benchmarks.

Skills

English proficiency

Analytical problem-solving

Communication skills

Adaptability

Tech affinity

Job description

Cross Border Talents in Lisbon seeks a high-performing Ads Support Specialist to deliver premier support to advertisers across email, chat and phone. You will resolve platform and technical inquiries and ensure a seamless advertiser experience.

You will work in a 24/7 rotating shift, participate in onboarding, and collaborate with product teams to address complex issues while maintaining top-tier CSAT and QA standards.