AI-Savvy Ads Support Specialist (Lisbon)

Cross Border Talents; Estoril; On-site; EUR 32,000 - 46,000; Full time

Job summary

Cross Border Talents in Lisbon seeks an Ads Support Specialist to join a client-focused team. You will deliver premier support across email, chat, and phone, resolving ad account, billing, and platform issues with a strong customer-first approach.

The role requires English fluency, analytical problem-solving, and the ability to work a 24/7 rotating shift. You will help advertisers optimize their campaigns and understand platform policies, with comprehensive onboarding and ongoing learning.

Qualifications

• Full professional fluency in English (written and verbal).
• Analytical problem-solving to troubleshoot workflows and diagnose issues.
• Strong empathetic communication for high-volume multi-channel support.
• Flexibility to work a 24/7 rotating shift model.

Responsibilities

• Provide omnichannel support via email, chat, and phone for ad accounts, billing, delivery, and platform features.
• Troubleshoot technical issues affecting ad creation, delivery, policies, and access.
• Educate advertisers on policies, optimizations, and self-serve tools to reduce recurring issues.
• Manage cases and escalate high-tier technical challenges to product teams while maintaining high FCR.

Skills

English fluency

Analytical problem-solving

Communication skills

Adaptability

Tech aptitude

Job description

Cross Border Talents in Lisbon seeks an Ads Support Specialist to join a client-focused team. You will deliver premier support across email, chat, and phone, resolving ad account, billing, and platform issues with a strong customer-first approach.

The role requires English fluency, analytical problem-solving, and the ability to work a 24/7 rotating shift. You will help advertisers optimize their campaigns and understand platform policies, with comprehensive onboarding and ongoing learning.