Lisbon Ads Support Specialist – On-site, Global AI Project

FH Collective Academy; Lisboa; Presencial; EUR 13 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Private health insurance

Dental insurance after signing

Resumo da oferta

FH Collective Academy in Lisbon, Portugal, is seeking an Ads Support Specialist to assist advertisers via email, chat, and phone. You will resolve issues related to accounts, payments, access, campaigns, and performance while guiding users through platform policies to ensure satisfaction.

Key requirements include fluent English (C1/C2), strong communication, and the ability to work in a fast-paced, rotating shifts environment.

Qualificações

• Fluent English required (C1/C2).
• Excellent communication and problem-solving abilities.
• Customer-focused mindset with attention to detail.
• Ability to thrive in a fast-paced, rotating shift environment.

Responsabilidades

• Support advertisers with account, campaign, and payment-related inquiries.
• Investigate and resolve technical issues affecting ads and advertising accounts.
• Guide users through platform features, policies, and account requirements.
• Escalate complex cases to specialized teams when necessary.
• Deliver an excellent customer experience while meeting quality and performance standards.

Conhecimentos

Fluent English

Strong communication

Problem-solving

Customer-focused

Rotating shifts

Descrição da oferta de emprego

FH Collective Academy in Lisbon, Portugal, is seeking an Ads Support Specialist to assist advertisers via email, chat, and phone. You will resolve issues related to accounts, payments, access, campaigns, and performance while guiding users through platform policies to ensure satisfaction.

Key requirements include fluent English (C1/C2), strong communication, and the ability to work in a fast-paced, rotating shifts environment.