Lisbon Ads Support Specialist (On-site, AI Platform)

FH Collective - Academy; Lisboa; Presencial; EUR 13 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Private health and dental insurance

Initial 12-month contract

Permanent contract potential after 2 y

22 days annual paid vacation

Resumo da oferta

FH Collective - Academy in Lisbon is seeking an Ads Support Specialist to assist advertisers via email, chat and phone, resolving issues related to accounts, payments and campaign performance. You will guide users through platform features and policies while ensuring high customer satisfaction.

The role requires fluent English, strong communication skills, and a customer-focused mindset. Working in a fast-paced environment with 24/7 rotating shifts and a 40-hour week is essential.

Qualificações

• Fluent English (C1/C2) required.
• Strong communication and problem-solving skills.
• Customer-focused mindset.

Responsabilidades

• Support advertisers with account, campaign, and payment inquiries.
• Investigate and resolve technical issues affecting ads and accounts.
• Guide users through platform features, policies, and requirements.
• Escalate complex cases to specialized teams when needed.
• Deliver excellent customer experience while meeting quality and performance standards.

Conhecimentos

Fluent English (C1/C2)

Strong communication

Problem-solving

Customer-focused

Fast-paced environment

Rotating shifts availability

Descrição da oferta de emprego

FH Collective - Academy in Lisbon is seeking an Ads Support Specialist to assist advertisers via email, chat and phone, resolving issues related to accounts, payments and campaign performance. You will guide users through platform features and policies while ensuring high customer satisfaction.

The role requires fluent English, strong communication skills, and a customer-focused mindset. Working in a fast-paced environment with 24/7 rotating shifts and a 40-hour week is essential.