AI Customer Support & Ads Specialist – English Speaker (Lisbon)

Cross Border Talents; Lisboa; On-site; EUR 10,000 - 14,000; Full time

Benefits offered by this job

Health & dental insurance

Permanent contract

22 days annual leave

Riverside campus (TP Tejo) Lisbon

Excellent transit access via Oriente

Job summary

The Operations Customer Expert – Ads Support in Lisbon supports a world-leading American AI company, handling advertising issues across email, chat and phone channels to ensure high-quality support.

You will investigate ad campaigns, accounts, payments and platform functionality; guide clients on policies and technical setups; and deliver fast, empathetic service. The role includes training and a pathway to permanent employment.

Responsibilities

• Investigate and resolve user issues regarding ad campaigns, accounts, payments, and platform functionality.
• Guide clients on advertising policies, guidelines, and technical setups.
• Troubleshoot ad delivery, creation, billing, and account performance issues.
• Deliver fast, empathetic customer service via email, chat, and phone.

Job description

Operations Customer Expert – Ads Support for Leading AI Company

Lisbon, Portugal

Full-time | 40 hours/week (24/7 rotating shifts, schedules provided 10 days in advance)

About the Role

Join our team in Lisbon supporting a world-leading American AI research and deployment company known for pioneering generative AI technologies. In this role, you will help businesses and creators manage their advertising experience, troubleshoot platform issues, and ensure high-quality support across email, chat, and phone channels.

Compensation & Financial Benefits

We offer a competitive compensation structure with guaranteed bonus integration under Portuguese labor standards:

• Total Monthly Gross Package: €1,248.33 / month (based on a 22-working-day month)
  • Base Salary: €938.00
  • Holiday Bonus (Pro-rated monthly): €78.17P
  • Christmas Bonus (Pro-rated monthly): €78.17
  • Tax-Free Meal Allowance: €154.00/month (€7.00/day loaded onto a prepaid card, exempt from Social Security & IRS)
• Monthly Performance Bonus: Earn up to €200.00 / month extra based on productivity.
• Paid Training Period: Receive €18.56 / day (€92.80 / week) during your 15-day training period, fully exempt from social security taxes.

Key Benefits & Work Environment

• Health & Dental Insurance: Private coverage included upon signing your employment contract.
• Contract Stability: Initial 12-month contract with the opportunity to transition to a Permanent Contract after 2 years.
• Generous Leave: 22 days of annual paid leave plus Portuguese public holidays (or compensation days off if worked).
• Modern Workspace: Work at our riverside TP Tejo campus in Lisbon, featuring modern operations floors, cafeterias, meeting spaces, and outdoor balconies.
• Prime Location: Excellent transit access via Oriente Station (Metro, Bus, and Train).

Key Responsibilities

• Investigate and resolve user issues regarding ad campaigns, accounts, payments, and platform functionality.
• Guide clients on advertising policies, guidelines, and technical setups.
• Troubleshoot ad delivery, creation, billing, and account performance issues.
• Deliver fast, empathetic customer service via email, chat, and phone.