English-Speaking AI Ads Support Specialist

Cbtalents; Lisboa; Presencial; EUR 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Variable productivity bonus

Holiday allowance

Meal allowance

Private health insurance

On-site in Lisbon

International environment

AI/digital advertising project

Initial training

On-the-job training

Career development

Resumo da oferta

CBTalents in Lisbon, Portugal, is seeking an English-Speaking Ads Support Expert to join an international team. You will help users manage their advertising experience across email, chat, and phone, resolving issues related to ads, accounts, payments, and platform guidelines.

The role offers comprehensive training, a 24/7 project environment with rotating shifts, on-site work at TP Tejo, and a chance to develop expertise in AI-powered digital advertising while advancing your customer service

Qualificações

• Fluent English required.
• Strong written and verbal communication skills.
• Interest in digital advertising, online platforms, and AI.
• Problem-solving and troubleshooting abilities.
• Ability to explain technical information clearly.
• Customer-focused and solution-oriented mindset.

Responsabilidades

• Provide customer support via email, chat, and phone.
• Investigate and resolve ad-related issues and account problems.
• Assist users with payments and billing questions.
• Explain advertising policies and platform guidelines.
• Troubleshoot ad creation, delivery, and performance issues.
• Escalate complex cases to specialized teams when needed.
• Document cases and ensure timely follow-up.
• Strive for first-contact resolution and high customer satisfaction.

Conhecimentos

Fluent English

Strong communication

Problem-solving

Customer-focused

Attention to detail

Fast-paced environment

Descrição da oferta de emprego

CBTalents in Lisbon, Portugal, is seeking an English-Speaking Ads Support Expert to join an international team. You will help users manage their advertising experience across email, chat, and phone, resolving issues related to ads, accounts, payments, and platform guidelines.

The role offers comprehensive training, a 24/7 project environment with rotating shifts, on-site work at TP Tejo, and a chance to develop expertise in AI-powered digital advertising while advancing your customer service