Legal Back-Office Advisor (German-speaking) - Airline Company

Concentrix; Lisboa; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary and performance bonus

Full paid training

Career development programs

Bring-a-friend (referral) bonus opportunities

Job summary

Concentrix is seeking a Legal Back-Office Advisor (German-speaking) in Lisbon, Portugal. You will ensure operational excellence by managing legal claims and supporting customer rights. Qualifications include a high level of German (C1) and good English (B2), alongside strong communication skills. Benefits include a competitive salary, performance bonuses, and career development programs. Applicants must be legally authorized to work in Portugal. Join us in our commitment to equal opportunities.

Qualifications

• Proactive, self-motivated, and a great team player.
• Previous experience in Customer Service or as a tourism/travel representative is a plus.

Responsibilities

• Verify if transport operators are treating all passengers according to their rights.
• Understand the customer's unique situation and proceed with the treatment and follow-up of their legal claims.
• Manage legal claims with different actors including lawyers, legal officers, and national enforcement bodies.

Skills

High level of German (C1)

Good level of English (B2)

Excellent communication skills

Customer Service experience

Team player

Job description

Job Title

Legal Back-Office Advisor (German-speaking) – Airline Company

Job Description

As a Legal Back-Office Advisor in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations, and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

What You Will Do In This Role

• Verify if transport operators are treating all passengers according to their rights.
• Understand the customer's unique situation and proceed with the treatment and follow-up of their legal claims.
• Manage legal claims with different actors including lawyers, legal officers, and national enforcement bodies to properly assess the customer’s claiming foundations.

Your Qualifications

• High level of German (C1) and a good level of English (B2)
• Excellent communication skills
• Previous experience in Customer Service or as a tourism/travel representative is a plus
• Proactive, self-motivated, and a great team player

What’s In It For You

• Full-time with indefinite contracts (negotiable depending on your experience and or client's needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.