Customer Agent (French-speaking) – Airline Company

Concentrix; Lisboa; Presencial; EUR 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Bring-a-friend bonus opportunities

Full paid training

Career development programs

Resumo da oferta

Concentrix is seeking a Customer Agent (French-speaking) in Lisbon, Portugal. The role involves managing bookings, assisting clients via calls and email, and addressing customer inquiries about services. Candidates must possess a high level of French (C1) and English (B2), alongside previous experience in customer service or travel representation. The company offers competitive salaries, referral bonuses, and comprehensive training programs.

Qualificações

• Have a high level of French (C1) and English (B2) - written and oral.
• Ability to manage tasks in a fast-paced environment.
• At least 6 months of experience in Customer Service.

Responsabilidades

• Be in charge of booking management.
• Assist clients via inbound/outbound calls and email.
• Help clients with Flight Club service inquiries.

Conhecimentos

High level of French (C1)

High level of English (B2)

Ability to deal with complex situations

Experience with GDS tools

Customer service experience

Ferramentas

Amadeus

Galileo

Sabre

Descrição da oferta de emprego

Job Title

Customer Agent (French-speaking) – Airline Company

Location

Lisbon, Portugal (On-Site)

What You Will Do

• Be in charge of booking management (altering, cancelling, or creating new reservations)
• Assist clients via inbound/outbound calls and email
• Help the clients with doubts about Flight Club service, Vip Service, PRM (personal reduced mobility)
• Deal with claims (strikes, lateness, Cancelation etc.)
• Give real-time, accurate information that empowers the customer to make decisions.
• Go beyond the customer's service expectations so they will remember and share their great experience.
• Listen to the customer's unique situation and acknowledge their needs.

Qualifications

• Have a high level of French (C1) and English (B2) - written and oral
• Have the ability to deal with complex situations keeping calm and assuring the costumer will proving a solution is mandatory
• Have the capacity of managing tasks in a fast-paced environment
• Have previous experience with GDS tools like Amadeus, Galileo, or Sabre (is preferential)
• Have at least 6 months of experience in Customer Service as a Costumer Advisor or as a tourism/travel representative

Benefits

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Equal Opportunity Employment

Concentrix is an equal-opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.