Passenger Experience Advisor (Spanish-Speaking) – Airline

Concentrix Portugal; Lisboa; Sur place; EUR 12 000 - 18 000; Plein temps

Avantages offerts par ce poste

Fully paid training

Real career development opportunities

Bring-a-Friend bonus opportunities

Central location in Lisbon

International and dynamic work enviró

Résumé du poste

Concentrix Portugal in Lisbon is seeking a Passenger Experience Advisor to support passengers with bookings, disruptions, and inquiries. You will handle calls and emails, guiding customers to the right solutions and ensuring a smooth travel experience.

The role requires Spanish C1 and English B2 proficiency, and previous customer service experience in travel is advantageous. This is an on-site position in a dynamic, international environment with comprehensive training.

Qualifications

• C1 level in Spanish and B2 level in English (written and spoken).
• At least 6 months of experience in Customer Service, Travel or Tourism.
• Familiarity with GDS tools such as Amadeus, Galileo or Sabre is a plus.

Responsabilités

• Manage flight bookings, including creating, changing and cancelling reservations.
• Assist passengers through inbound and outbound calls and email.
• Answer questions about Flight Club, VIP services and PRM.
• Handle customer requests related to flight disruptions, delays and cancellations.
• Provide accurate, real-time information to help passengers make informed decisions.
• Listen to each passenger's situation and understand their individual needs.
• Provide clear and effective solutions while maintaining a high-quality passenger experience.
• Go the extra mile to create a positive and memorable customer experience.

Connaissances

Spanish (C1)

English (B2)

Customer service experience

Outils

Amadeus

Galileo

Sabre

Description du poste

Lisbon | On-Site

Passionate about travel and great customer experiences? Put your Spanish skills to work in an international airline environment in Lisbon.
Join our team and support passengers throughout their journey, from booking changes and cancellations to questions about their flights, travel services and unexpected situations.

What’s in it for you?

• Competitive salary + performance bonuses
• Fully paid training
• Real career development opportunities
• Free learning and professional development programs
• Bring-a-Friend bonus opportunities
• Central location in Lisbon
• International and dynamic work environment

At Concentrix, your development matters. Around 80% of our managers and leaders have been promoted internally.

What will you do?

As a Passenger Experience Advisor, you will be the point of contact for passengers, helping them manage their journeys and find the right solutions for their needs. Your responsibilities will include:

• Manage flight bookings, including creating, changing and cancelling reservations
• Assist passengers through inbound and outbound calls and email
• Answer questions about Flight Club, VIP services and PRM (Passengers with Reduced Mobility)
• Handle customer requests related to flight disruptions, delays and cancellations
• Provide accurate, real-time information to help passengers make informed decisions
• Listen to each passenger's situation and understand their individual needs
• Provide clear and effective solutions while maintaining a high-quality passenger experience
• Go the extra mile to create a positive and memorable customer experience

What are we looking for?

You’ll be a great match if you:

• Have C1 level in Spanish and B2 level in English, both written and spoken
• Are comfortable handling complex customer situations, remaining calm and focused on finding the right solution
• Can manage multiple tasks effectively in a fast-paced environment
• Have previous experience with GDS tools such as Amadeus, Galileo or Sabre – a plus
• Have at least 6 months of experience in Customer Service, Travel or Tourism

Why Concentrix?

Join a global community of 440,000+ Game-Changers across more than 70 countries. We provide the training, support and development opportunities you need to grow your skills and build your career.

Concentrix is an equal-opportunity employer committed to providing an inclusive and respectful workplace.

Eligibility to work: In accordance with Portuguese law, only applicants legally authorized to work in Portugal will be considered for this position.