Customer Agent (Spanish-speaking) – Airline Company

Concentrix; Lisboa; On-site; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Competitive salary (base and bonuses)

Career development programs

Full paid training

Job summary

Concentrix is looking for a Customer Agent (Spanish-speaking) in Lisbon, Portugal. The role involves managing bookings, assisting clients with inquiries through calls and emails, and ensuring operational excellence in customer service. Candidates should have high proficiency in Spanish and English, a capacity to work in a fast-paced environment, and preferred experience with GDS tools such as Amadeus or Sabre. The position offers competitive salary and comprehensive training.

Qualifications

• High level of Spanish (C1) and English (B2) – written and oral.
• Ability to handle complex situations calmly and provide solutions.
• Experience with GDS tools such as Amadeus, Galileo, or Sabre.

Responsibilities

• Manage booking operations including altering, cancelling, or creating reservations.
• Assist clients via inbound/outbound calls and emails.
• Provide real-time, accurate information to customers.
• Address customer inquiries and claims effectively.

Skills

Spanish (C1)

English (B2)

Customer Service

GDS tools (Amadeus, Galileo, Sabre)

Job description

Job Title

Customer Agent (Spanish-speaking) – Airline Company

Job Description

Customer Agent in Lisbon, Portugal (On‑Site) responsible for ensuring performance goals are met across all operations and fulfilling client expectations related to operational excellence: quality, efficiency, and customer journey improvement.

Career Growth and Personal Development

Training, cutting‑edge technologies, and continuing support are available to help employees succeed.

What You Will Do In This Role

• Be in charge of booking management (altering, cancelling, or creating new reservations)
• Assist clients via inbound/outbound calls and email
• Help clients with doubts about Flight Club service, VIP Service, and PRM (personal reduced mobility)
• Deal with claims (strikes, lateness, cancellation, etc.)
• Provide real‑time, accurate information that empowers customers to make decisions
• Go beyond customer service expectations to create memorable experiences
• Listen to customers’ unique situations and acknowledge their needs

Your Qualifications

• High level of Spanish (C1) and English (B2) – written and oral
• Ability to handle complex situations calmly and provide solutions
• Capacity to manage tasks in a fast‑paced environment
• Experience with GDS tools such as Amadeus, Galileo, or Sabre (preferred)
• At least 6 months of experience in Customer Service as a Customer Advisor or travel representative

Benefits

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• Bring‑a‑friend referral bonus opportunities
• Full paid training on the company and project
• Career development programs

Equal Opportunity Statement

Concentrix is an equal‑opportunity employer. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.