Japanese-Speaking Customer Service Advisor - Trust & Safety

Besthire; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full training

Resumo da oferta

Besthire in Lisbon, Portugal is seeking a Japanese-speaking Content Moderator to help keep a major online platform safe by reviewing reports and applying platform policies.

You will answer customer questions by phone, email, and chat, keep accurate records of each interaction, and escalate complex cases to the right team. This is an on-site role with full training and clear career progression.

Qualificações

• Fluent in Japanese; comfortable using English daily.
• Customer service experience is a plus but not required.

Responsabilidades

• Review reports and apply platform policies to content.
• Answer customer questions by phone, email, and chat.
• Keep accurate records of each interaction.
• Escalate complex cases to the appropriate team when needed.

Conhecimentos

Japanese language

Customer service

Descrição da oferta de emprego

A Social Media & Trust client in Lisbon, Portugal is looking for a Japanese-speaking Content Moderator to join their growing team.

You'll help keep a major online platform safe by reviewing reports and applying platform policies.

Work model: On-Site.

Start date: 17/Aug/26.

Please note: this role involves reviewing user-generated content and may include exposure to sensitive or graphic material as part of standard content moderation duties.

In this role, you'll answer customer questions by phone, email, and chat, keep accurate records of each interaction, and elevate more complex cases to the right team when needed.

We're looking for candidates who communicate confidently in Japanese and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You can expect thorough initial training, continuous coaching from your team lead, and a clear path for career progression over time.

If this sounds like a good fit, we'd love to hear from you.

Full training and career development support provided.