Czech-Speaking Customer Service Advisor - Trust & Safety

Besthire; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Resumo da oferta

Besthire in Lisbon, Portugal is seeking a Czech-speaking Content Moderator to support a major digital platform. You will review user-generated content and provide account and product support. This on-site role involves answering questions by phone, email, and chat, keeping accurate records, and escalating complex cases.

English is used daily, and full training is provided. You'll receive thorough initial training, ongoing coaching from your team lead, and a clear path for career progression over

Qualificações

• Fluency in Czech and comfortable communicating in English.
• Prior customer service experience is a plus, but not required.
• Full training and onboarding provided.

Responsabilidades

• Answer customer questions by phone, email, and chat.
• Keep accurate records of interactions and escalate complex cases to the right team when needed.
• Participate in ongoing coaching and career progression opportunities.

Conhecimentos

Czech language

English language

Customer service experience

Descrição da oferta de emprego

Join a Tech account in Lisbon, Portugal as a Czech-speaking Content Moderator.

You'll help users of a major digital platform with account and product support.

Work model: On-Site.

Start date: 03/Sep/26.

Content moderation, e-commerce platform.

Please note: this role involves reviewing user-generated content and may include exposure to sensitive or graphic material as part of standard content moderation duties.

In this role, you'll answer customer questions by phone, email, and chat, keep accurate records of each interaction, and escalating more complex cases to the right team when needed.

We're looking for candidates who communicate confidently in Czech and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You can expect thorough initial training, continuous coaching from your team lead, and a clear path for career progression over time.

If this sounds like a good fit, we'd love to hear from you.

Full training and career development support provided.