German-Speaking Customer Service Advisor - Trust & Safety

Besthire; Lisboa; Presencial; EUR 18 000 - 27 000; Tempo integral

Resumo da oferta

Besthire in Lisbon is seeking a German-speaking Content Moderator to join our growing team. You will review user-generated content on our e-commerce platform and assist users with inquiries via phone, email, and chat.

This on-site role includes thorough initial training, ongoing coaching, and a clear path for career progression. English daily use is required; prior customer service experience is a plus but not essential as full training is provided.

Qualificações

• German language proficiency required; comfortable using English daily.
• Prior customer service experience is a plus but not essential; full training provided.

Responsabilidades

• Review user-generated content on our e-commerce platform.
• Answer customer questions by phone, email, and chat; keep accurate records.
• Elevate more complex cases to the appropriate team when needed.

Conhecimentos

German language

Customer service

Communication

Descrição da oferta de emprego

A Tech client in Lisbon, Portugal is looking for a German-speaking Content Moderator to join their growing team.

You'll help users of a major digital platform with account and product support.

Work model: On-Site.

Start date: 10/Sep/26.

Content moderation, e-commerce platform.

Please note: this role involves reviewing user-generated content and may include exposure to sensitive or graphic material as part of standard content moderation duties.

In this role, you'll answer customer questions by phone, email, and chat, keep accurate records of each interaction, and elevate more complex cases to the right team when needed.

We're looking for candidates who communicate confidently in German and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You can expect thorough initial training, continuous coaching from your team lead, and a clear path for career progression over time.

Full training and career development support provided.