ITSM Process Owner: Remote, CMDB & ServiceNow

HAVI België; Lisboa; Híbrido; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Health & Wellness

Work-Life Balance

Professional Growth

Inclusive Environment

Employee Perks

Employee Assistance Program

Resumo da oferta

HAVI in Lisbon is seeking an ITSM Process Owner (Temporary) to govern the CMDB, IT Asset & Configuration Management, and Service Catalogue Management. The role is based at our TechHUB in Lisbon and is a temporary position designed to drive data integrity and continual improvement across IT services.

The ITSM Process Owner will ensure reliable configuration and asset data to support incident resolution, risk assessment, and service transparency for the business.

Qualificações

• 5+ years in IT Service Management, IT Operations, or IT Governance roles
• Experience with CMDB, Asset Management, or Service Catalogue processes
• Experience working with ServiceNow CMDB and Asset modules
• Strong understanding of Configuration Management principles
• Knowledge of asset lifecycle management
• Familiarity with ITIL practices
• Understanding of service mapping and dependency modelling
• Strong understanding of ServiceNow and different modules

Conhecimentos

ITSM experience

CMDB/Asset Mgmt

ServiceNow CMDB

ITIL practices

Service mapping

Dependency modelling

ServiceNow modules

Descrição da oferta de emprego

HAVI in Lisbon is seeking an ITSM Process Owner (Temporary) to govern the CMDB, IT Asset & Configuration Management, and Service Catalogue Management. The role is based at our TechHUB in Lisbon and is a temporary position designed to drive data integrity and continual improvement across IT services.

The ITSM Process Owner will ensure reliable configuration and asset data to support incident resolution, risk assessment, and service transparency for the business.