ITSM Process Owner (Temporary)

HAVI België; Lisboa; Híbrido; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Health & Wellness

Work-Life Balance

Professional Growth

Inclusive Environment

Employee Perks

Employee Assistance Program

Resumo da oferta

HAVI in Lisbon is seeking an ITSM Process Owner (Temporary) to govern the CMDB, IT Asset & Configuration Management, and Service Catalogue Management. The role is based at our TechHUB in Lisbon and is a temporary position designed to drive data integrity and continual improvement across IT services.

The ITSM Process Owner will ensure reliable configuration and asset data to support incident resolution, risk assessment, and service transparency for the business.

Qualificações

• 5+ years in IT Service Management, IT Operations, or IT Governance roles
• Experience with CMDB, Asset Management, or Service Catalogue processes
• Experience working with ServiceNow CMDB and Asset modules
• Strong understanding of Configuration Management principles
• Knowledge of asset lifecycle management
• Familiarity with ITIL practices
• Understanding of service mapping and dependency modelling
• Strong understanding of ServiceNow and different modules

Conhecimentos

ITSM experience

CMDB/Asset Mgmt

ServiceNow CMDB

ITIL practices

Service mapping

Dependency modelling

ServiceNow modules

Descrição da oferta de emprego

Job Category: Information Technology/Digital

City: Lisbon

At HAVI, since 1974, we haven't just been in the business of supply chain; we’ve been in the business of reimagining connections between people and the products they love to create a better future.

Joining the TechHUB is an opportunity to be part of the transformation journey towards reimagining the future of Supply Chain Technology!

THE WORK

…the chance to embark on a groundbreaking startup journey set to transform global supply chain results. Here, you’ll have the opportunity to make your mark by innovating, creating and driving revolutionary projects that reshape the tech and supply chain world. As you steer the change needed for the company’s growth, your work will be purposeful, driving value and bringing smiles to everyday life.

THE PEOPLE

…to work with a diverse mix of talent – an exceptional team of experts, trailblazers and problem solvers from around the globe. Together, you’ll seamlessly work across borders to achieve what you seem impossible.

THE ENVIRONMENT

…to thrive in a supportive yet challenging environment where innovation to redefine what’s possible is our commitment. Experience a culture that encourages autonomy, flexibility and empowerment, and embrace a collaborative mindset that prioritizes teamwork and experimentation – essential for shaping the future of Supply Chain Technology!

We are hiring a ITSM Process Owner (Temporary)

ABOUT THE ROLE

We are looking for an ITSM Process Owner - CMDB, Asset & Configuration, Service Catalogue to join our TechHUB in Lisbon!

This is a temporary position.

The ITSM Process Owner is accountable for the governance, data integrity, and continual improvement of the Configuration Management Database (CMDB), IT Asset & Configuration Management, and Service Catalogue Management processes.

This role ensures that reliable configuration and asset data supports incident resolution, change risk assessment, service impact analysis, financial control, and business transparency of IT services.

THE SKILLS

To set you up for success in this role, here are some key skills that will help you:

• 5+ years in IT Service Management, IT Operations, or IT Governance roles
• Experience with CMDB, Asset Management, or Service Catalogue processes
• Experience working with ServiceNow CMDB and Asset modules
• Strong understanding of Configuration Management principles
• Knowledge of asset lifecycle management
• Familiarity with ITIL practices
• Understanding of service mapping and dependency modelling
• Strong understanding of ServiceNow and different modules

THE BENEFITS

What’s in for you?

• The People! The Work! The Environment!
• Competitive Salary: we offer a salary that reflects your experience and expertise.
• Health & Wellness: healthcare plan, life insurance, online mental health appointments.
• Work-Life Balance: flexible working hours and remote work options.
• Professional Growth: access to ongoing training.
• Inclusive Environment: we prioritize diversity and inclusion, ensuring everyone feels welcome and valued.
• Employee Perks: team-building activities, social events.
• Employee Assistance Program: access to confidential support for personal or professional challenges.

In return, HAVI TechHub asks…

BE ADAPTABLE…and swifty adjust to new challenges, diverse mindsets and disruptive approaches as you navigate the ever-evolving supply chain technology landscape.

BE A SOLUTION SEEKER…and embrace challenges creatively, think critically and drive positive change in supply chain technology.

BE DRIVEN…and demonstrate initiative and accountability in pursuing innovative solutions and strategies to shape the future of supply chain technology.