Service Operations Lead - ITSM & ServiceNow Expert

Decskill; Lisboa; Presencial; EUR 45 000 - 70 000; Tempo integral

Resumo da oferta

Decskill is seeking a Service Operations Manager to oversee IT service delivery for projects in Lisbon. You will ensure service levels, manage changes, and drive governance and risk assessments in collaboration with cross-functional teams.

Ideal candidates have 3+ years in IT service management, strong ServiceNow experience, and solid ITIL knowledge. The role offers an opportunity to contribute to a people-focused culture within a growing IT consultancy.

Qualificações

• Degree in Computer Science, Software Engineering, or a related field.
• 3+ years of professional experience in digital solutions and/or IT service management.
• Strong hands-on experience with ServiceNow including service management processes, workflows, reporting, and automation.
• Good knowledge of ITIL practices and change management, including change assessment and governance.

Responsabilidades

• Manage and govern IT service delivery, ensuring service levels, KPIs, quality, and cost targets.
• Coordinate and support Change Enablement activities, ensuring changes are properly assessed, authorized, scheduled, implemented, and documented.
• Develop and maintain change authorization frameworks, schedules, and governance processes.
• Perform risk assessments related to service changes and operational activities.
• Build and maintain relationships with service providers, IT business partners, and stakeholders.

Conhecimentos

ITIL

ServiceNow

Change Enablement

Risk assessment

Stakeholder management

IT service management

Agile methodologies

Formação académica

Degree in Computer Science / Software Engineering

Ferramentas

ServiceNow

Microsoft Excel

Microsoft Office

Descrição da oferta de emprego

Decskill is seeking a Service Operations Manager to oversee IT service delivery for projects in Lisbon. You will ensure service levels, manage changes, and drive governance and risk assessments in collaboration with cross-functional teams.

Ideal candidates have 3+ years in IT service management, strong ServiceNow experience, and solid ITIL knowledge. The role offers an opportunity to contribute to a people-focused culture within a growing IT consultancy.