ITSM & ESM Process Specialist - Hybrid (Porto)

It House; Porto; Hybrid; EUR 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model (Porto)

Direct integration into end client

Competitive compensation

Additional benefits

Job summary

IT HOUSE is seeking a Process Specialist to join the Logistics and Transportation IT landscape in Portugal. You will drive ITSM across the organization, align processes with ITIL, and promote a mature ESM environment.

Direct integration into the end client’s organization and a hybrid Porto-based model are offered, with a competitive compensation package and additional benefits. We value a hands-on, independent communicator with a degree in economics, business informatics or CS, and an ITIL or

Qualifications

• Degree in Economics, Business Informatics, or Computer Science or equivalent plus service management experience
• Good knowledge of ITSM processes
• ITIL or similar ITSM certification preferred
• Basic knowledge of IT applications and systems
• Excellent English written and spoken

Responsibilities

• Actively develop and improve ITSM system based on ITIL
• Continuously improve ITSM processes and service quality using KPIs
• Support and advise our business units in the ESM environment
• Ensure optimal support for ITSM processes through the ESM application
• Train users on ITSM processes and the ESM application
• Work closely with other process owners
• Work independently and innovatively, with a strong focus on quality, as part of an open-minded team

Skills

ITSM processes

ITIL knowledge

Strong communication

Independence

English proficiency

Education

Economics, Business Informatics, or Computer Science degree

Tools

ITSM software

Job description

IT HOUSE is seeking a Process Specialist to join the Logistics and Transportation IT landscape in Portugal. You will drive ITSM across the organization, align processes with ITIL, and promote a mature ESM environment.

Direct integration into the end client’s organization and a hybrid Porto-based model are offered, with a competitive compensation package and additional benefits. We value a hands-on, independent communicator with a degree in economics, business informatics or CS, and an ITIL or