ITSM Project Manager (M/F)

Fortil Switzerland SA; Porto; Presencial; EUR 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Personalized support to help grow skills

Opportunity to become a shareholder

Involvement in community projects

Resumo da oferta

Fortil Switzerland SA is seeking an ITSM Project Manager in Porto, Portugal to drive the delivery and lifecycle management of IT Service Management digital solutions. The ideal candidate will have at least 6 years of experience in IT Service Management or Digital Solutions Delivery.

You will lead change management initiatives, collaborate with cross-functional teams, and ensure solution performance aligns with business objectives. Fortil supports professional development and equality in the workplace.

Qualificações

• At least 6 years of experience in IT Service Management or Project Management roles.
• Experience with ITSM platforms such as ServiceNow or Jira Service Management.
• Certifications like ITIL, PMP, PRINCE2, or Agile/Scrum are a plus.

Responsabilidades

• Lead delivery of ITSM digital solutions aligned with business objectives.
• Manage all project stages and documentation for governance reviews.
• Engage with stakeholders to identify opportunities for digital improvement.
• Gather business requirements and translate them into specifications.
• Collaborate with IT and external vendors for technical alignment.
• Monitor solution performance and value realization against KPIs.

Conhecimentos

Digital transformation project management

IT Service Management

Business analysis

Stakeholder management

Change management

Agile methodologies

Waterfall methodologies

Cross-functional teamwork

Formação académica

Degree in Information Technology, Computer Science, Engineering, or related field

Ferramentas

ServiceNow

Jira Service Management

Descrição da oferta de emprego

Your Job Responsibilities

As part of the development of our digital transformation activities in Porto, Portugal, we are looking for an ITSM Project Manager (M/F).

Your main responsibilities will include:

• Lead the delivery and lifecycle management of IT Service Management (ITSM) digital solutions in alignment with business objectives
• Manage all project stages and prepare documentation for organizational stage gates and governance reviews
• Engage with business stakeholders to understand operational processes, needs, and pain points, identifying opportunities for digital improvement
• Gather and analyse business requirements and translate them into functional specifications
• Build and maintain business cases for ITSM solution development, implementation, and continuous evolution
• Collaborate closely with IT, Data Management teams, Project Managers, and external vendors to ensure technical alignment and successful integration
• Monitor solution performance, service levels, user adoption, and value realization against agreed KPIs and SLAs
• Oversee the preparation and maintenance of solution documentation, including technical specifications, process documentation, and user manuals
• Lead change management initiatives including communication, training, stakeholder engagement, and end-user support
• Drive continuous improvement initiatives and recommend innovative digital technologies and methodologies to strengthen the organization’s ITSM capabilities
• Provide leadership, coordination, and support to cross‑functional teams throughout the solution lifecycle

Your Profile & Personality

You hold a degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field and have at least 6 years of experience in IT Service Management, Digital Solutions Delivery, or Project Management roles.

Experience with ITSM platforms such as ServiceNow, Jira Service Management, or similar solutions is highly desirable.

You have strong experience in:

• Managing digital transformation or ITSM projects end‑to‑end
• Business analysis and stakeholder management
• Change management and user adoption initiatives
• Working within cross‑functional and international environments
• Agile, Waterfall, or hybrid project delivery methodologies

Certifications such as ITIL, PMP, PRINCE2, or Agile/Scrum are considered a plus.

You possess excellent communication, leadership, and problem‑solving skills and are able to work effectively both independently and collaboratively within multicultural teams.

Why join us?

At Fortil, we implement concrete initiatives to support your development and ensure an inspiring work environment:

• Personalized support to help you grow your skills
• An ecosystem that encourages you to step outside your comfort zone
• The opportunity to become a shareholder
• Involvement in community and non‑profit projects
• A dedicated policy to support parenthood

Fortil is committed to equal opportunity. All our positions are open to people with disabilities, regardless of gender, origin, or sexual orientation.