Italian Travel Agent — Bilingual Support & Travel Expert

Cross Border Talents; Porto; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Relocation Assistance

Onsite Work Environment

Job summary

Cross Border Talents in Porto is seeking a Travel Agent to join a global, customer‑centric team. You’ll handle reservations, answer travel questions, and ensure smooth journeys for customers. This role requires fluent Italian and English, at least 1 year in customer support, and a proactive, detail‑oriented mindset.

Onsite work with relocation support and language bonuses are offered. You’ll collaborate with travel partners, maintain accurate records, and stay updated on policies and products to

Qualifications

• Fluent in Italian (C1/C2) and English (B2).
• EU citizenship or Portuguese residency.
• At least 1 year of experience in Customer Support.
• Strong analytical, creative, and communication abilities.

Responsibilities

• Deliver exceptional customer support via phone, email, live chat, and other digital channels.
• Assist customers with reservations, booking changes, cancellations, and travel-related requests.
• Provide accurate information about flights, accommodations, transportation services, travel policies, and additional travel products.
• Resolve customer inquiries and issues efficiently while ensuring a positive and personalized service experience.
• Manage customer cases in line with company procedures, escalating complex situations when necessary.
• Maintain accurate records of customer interactions, actions taken, and case resolutions using internal systems.
• Handle customer concerns with empathy, professionalism, and a solution-focused approach.
• Stay informed about travel services, company policies, industry trends, and new products through continuous learning.
• Collaborate with internal teams and travel partners to deliver timely and effective solutions for customers.

Skills

Italian language

English language

Analytical skills

Communication skills

Job description

Cross Border Talents in Porto is seeking a Travel Agent to join a global, customer‑centric team. You’ll handle reservations, answer travel questions, and ensure smooth journeys for customers. This role requires fluent Italian and English, at least 1 year in customer support, and a proactive, detail‑oriented mindset.

Onsite work with relocation support and language bonuses are offered. You’ll collaborate with travel partners, maintain accurate records, and stay updated on policies and products to