Italian Travel Support Specialist

Cross Border Talents; Porto; On-site; EUR 17,000 - 25,000; Full time

Benefits offered by this job

Language Bonus

Meal Allowance

Health & Life Insurance

Relocation Assistance

Onsite Work Environment

Job summary

Cross Border Talents in Porto is seeking a Travel Customer Specialist to support travellers before, during, and after their trips. You will handle reservations, changes, and inquiries across phone, email, and live chat, delivering professional and friendly service.

Ideal candidates are fluent in Italian (C1/C2) and English (B2), with at least one year in customer support, a proactive mindset, and the ability to learn quickly.

Qualifications

• Language skills: Italian (C1/C2) and English (B2).
• Experience: Minimum 1 year in Customer Support.
• Mindset: Proactive, detail-oriented, eager to learn and grow in CS.

Responsibilities

• Deliver exceptional customer support via phone, email, live chat, and other digital channels.
• Assist customers with reservations, changes, cancellations, and travel-related requests.
• Provide accurate information about flights, accommodations, transport, and policies.
• Resolve inquiries efficiently with a positive, personalized service experience.
• Manage cases and escalate complex situations when necessary.
• Maintain records of interactions and actions taken in internal systems.

Skills

Italian language proficiency

English language proficiency

Analytical skills

Creative thinking

Communication skills

Proactive mindset

Job description

Cross Border Talents in Porto is seeking a Travel Customer Specialist to support travellers before, during, and after their trips. You will handle reservations, changes, and inquiries across phone, email, and live chat, delivering professional and friendly service.

Ideal candidates are fluent in Italian (C1/C2) and English (B2), with at least one year in customer support, a proactive mindset, and the ability to learn quickly.