Bilingual Italian & English Customer Support Specialist (Porto)

Cross Border Talents; Porto; On-site; EUR 13,000 - 21,000; Full time

Benefits offered by this job

Welcome bonus

Food allowance

Relocation accommodation

Job summary

Cross Border Talents is seeking an Italian & English Customer Service professional in Porto, Portugal, to join an international team and provide high-quality support to customers in both languages. You will handle inquiries, resolve issues, and contribute to a positive customer experience in a fast-paced, multilingual environment.

Requirements include fluent Italian and English, excellent communication skills, and the ability to manage information across multiple markets.

Qualifications

• Fluent Italian and English, written and spoken.
• Ability to support multiple markets.
• Experience in customer service or healthcare/tech support is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Provide professional customer support in Italian and English.
• Handle inquiries and requests accurately and efficiently.
• Support more than one market when required.
• Provide clear solutions to customer issues.
• Use active listening and empathy to resolve concerns.
• Maintain high level of customer satisfaction.
• Work in a fast-paced international environment.

Skills

Italian

English

Customer service

Multicultural environment

Problem solving

Job description

Cross Border Talents is seeking an Italian & English Customer Service professional in Porto, Portugal, to join an international team and provide high-quality support to customers in both languages. You will handle inquiries, resolve issues, and contribute to a positive customer experience in a fast-paced, multilingual environment.

Requirements include fluent Italian and English, excellent communication skills, and the ability to manage information across multiple markets.