Italian-Speaking Travel Support Agent - Porto (On-Site)

Cross Border Talents; Porto; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Central Porto office

Fully paid training

Career development programs

Job summary

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to join an international travel platform in Porto. You will assist customers with travel bookings, changes and cancellations, delivering professional and efficient service.

The role requires fluent Italian, English at least B2, and GDS experience; on-site work in Porto with EU citizenship or valid Portuguese residence. The position offers a central Porto office, fully paid training, and career development

Qualifications

• Fluent Italian written and spoken.
• English at least B2 level.
• At least two years of customer service experience.
• Experience in travel industry preferred.
• GDS experience required.
• On-site availability in Porto; EU citizenship or valid Portuguese residence.
• Positive, customer-focused attitude.

Responsibilities

• Support customers via phone, email and chat.
• Assist with travel bookings, changes and cancellations.
• Provide information about destinations, services and policies.
• Resolve customer enquiries and complaints.
• Escalate complex cases when necessary.
• Maintain accurate customer records in the CRM system.
• Collaborate with internal teams to improve service quality.
• Collect and report customer feedback.

Skills

Fluent Italian

English (B2)

Customer service experience

Travel industry experience

Tools

GDS

Job description

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to join an international travel platform in Porto. You will assist customers with travel bookings, changes and cancellations, delivering professional and efficient service.

The role requires fluent Italian, English at least B2, and GDS experience; on-site work in Porto with EU citizenship or valid Portuguese residence. The position offers a central Porto office, fully paid training, and career development