Italian Tech Support Specialist — Remote (Portugal-based)

Cbtalents; Leiria; Teletrabalho; EUR 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Remote work model

Relocation support

Resumo da oferta

Cbtalents in Portugal is hiring an Italian-speaking Technical Customer Support Specialist for a remote, Portugal-based role.

You will provide customer support in Italian and English, troubleshoot technical inquiries, document cases accurately, and help turn challenging situations into positive customer experiences. Remote position with relocation support for eligible candidates.

Candidates must be based in Portugal or willing to relocate; relocation support is provided.

Qualificações

• Fluent in Italian and English.
• Experience in technical customer support desirable.
• Remote role based in Portugal or willing to relocate.

Responsabilidades

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle customer inquiries and complaints with professionalism, empathy, and patience.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build customer loyalty.

Conhecimentos

Italian fluency

English fluency

Descrição da oferta de emprego

Cbtalents in Portugal is hiring an Italian-speaking Technical Customer Support Specialist for a remote, Portugal-based role.

You will provide customer support in Italian and English, troubleshoot technical inquiries, document cases accurately, and help turn challenging situations into positive customer experiences. Remote position with relocation support for eligible candidates.

Candidates must be based in Portugal or willing to relocate; relocation support is provided.