Italian Tech Support Specialist — Remote (Portugal)

Cbtalents; Funchal; Teletrabalho; EUR 17 856 - 26 784; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work model (Portugal-based) and

Relocation support provided

Resumo da oferta

Cbtalents is hiring an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will provide customer support in Italian and English, assist with technical inquiries, and document cases accurately while turning challenging situations into positive experiences.

The position is remote with relocation support for eligible candidates, and candidates must be based in Portugal or be willing to relocate.

Qualificações

• Fluent in Italian and English.
• Tech-savvy and able to handle technical inquiries.
• Detail-oriented and able to properly document cases.

Responsabilidades

• Provide technical customer service and support in Italian and English.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints professionally, with empathy and patience.
• Clearly explain technical solutions to customers.
• Track issues and ensure accurate documentation of cases.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build loyalty.

Conhecimentos

Italian fluency

English fluency

Communication skills

Empathy

Problem solving

Customer service experience

Descrição da oferta de emprego

Cbtalents is hiring an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will provide customer support in Italian and English, assist with technical inquiries, and document cases accurately while turning challenging situations into positive experiences.

The position is remote with relocation support for eligible candidates, and candidates must be based in Portugal or be willing to relocate.