Italian Tech Support Specialist — Remote (Portugal-based)

Cbtalents; Matosinhos; Presencial; EUR 25 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Remote work model, based in Portugal

Relocation support provided

Resumo da oferta

Cbtalents is hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal. This remote role requires fluency in Italian and English and involves troubleshooting, documenting cases, and delivering a positive customer experience.

Candidates must be based in Portugal or willing to relocate; relocation support is provided. You will handle inquiries, explain technical solutions, and maintain accurate case records to help clients succeed.

Qualificações

• Fluent in Italian and English.
• Tech-savvy with ability to handle technical inquiries.
• Strong communication skills and problem-solving ability.
• Empathetic, patient, and customer-focused.

Responsabilidades

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints professionally.
• Explain technical solutions clearly to customers.
• Document cases accurately and track issues to resolution.
• Follow up on cases until they are resolved.

Conhecimentos

Italian language

English language

Tech-savvy

Strong communication

Problem solving

Detail-oriented

Empathetic & patient

Descrição da oferta de emprego

Cbtalents is hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal. This remote role requires fluency in Italian and English and involves troubleshooting, documenting cases, and delivering a positive customer experience.

Candidates must be based in Portugal or willing to relocate; relocation support is provided. You will handle inquiries, explain technical solutions, and maintain accurate case records to help clients succeed.