Italian Tech Support Specialist - Remote (Portugal)

Cbtalents; Funchal; Presencial; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work in Portugal

Relocation support

Resumo da oferta

Cbtalents is hiring an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will provide bilingual Italian and English support, troubleshoot technical inquiries, document cases, and help turn challenging situations into positive customer experiences.

Remote position, candidates must be based in Portugal or be willing to relocate; relocation support is provided. The role emphasizes high-quality service, empathy, and clear communication to resolve issues

Qualificações

• Fluent in Italian and English.
• Tech-savvy and comfortable handling technical inquiries.
• Strong communication and problem-solving skills.
• Detail-oriented with good documentation.

Responsabilidades

• Provide technical customer service and support in Italian and English.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints with professionalism, empathy and patience.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build loyalty.

Conhecimentos

Italian language

English language

Descrição da oferta de emprego

Cbtalents is hiring an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will provide bilingual Italian and English support, troubleshoot technical inquiries, document cases, and help turn challenging situations into positive customer experiences.

Remote position, candidates must be based in Portugal or be willing to relocate; relocation support is provided. The role emphasizes high-quality service, empathy, and clear communication to resolve issues