Italian Tech Support Specialist — Remote (Portugal)

Cbtalents; Almada; Presencial; EUR 22 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Relocation support

Resumo da oferta

Cbtalents is seeking an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will provide customer support in Italian and English, assist users with technical inquiries, and document cases accurately.

Relocation support is provided for eligible candidates, and candidates must be based in Portugal or open to relocation. The role is remote with Portugal-based requirements, includes relocation assistance, and requires fluent Italian and English with strong

Qualificações

• Fluent in Italian and English
• Tech-savvy and comfortable handling technical inquiries
• Strong communication skills
• Good problem-solving ability and quick thinking

Responsabilidades

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Conhecimentos

Italian

English

Descrição da oferta de emprego

Cbtalents is seeking an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will provide customer support in Italian and English, assist users with technical inquiries, and document cases accurately.

Relocation support is provided for eligible candidates, and candidates must be based in Portugal or open to relocation. The role is remote with Portugal-based requirements, includes relocation assistance, and requires fluent Italian and English with strong