Italian Tech Support Specialist - Remote (Portugal)
Cbtalents
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Vantagens oferecidas por esta oferta de emprego
Resumo da oferta
Cbtalents is hiring an Italian-speaking Technical Customer Support Specialist for a remote position based in Portugal. You will provide customer support in Italian and English, assist users with technical inquiries, resolve issues, document cases, and help turn challenging situations into positive customer experiences.
This remote role requires candidates based in Portugal or willing to relocate; relocation support is provided for eligible applicants.
Qualificações
- Fluent in Italian and English.
- Tech-savvy with strong communication skills.
- Good problem-solving ability and quick thinking.
- Detail-oriented with ability to track issues.
- Empathetic, patient, and customer-focused.
- Previous customer service experience preferred.
- Remote position based in Portugal; relocation may be required.
Responsabilidades
- Provide technical customer service and support.
- Identify, troubleshoot, and resolve customer issues efficiently.
- Handle customer inquiries and complaints with professionalism, empathy, and patience.
- Clearly explain technical solutions to customers.
- Track customer issues and ensure accurate documentation.
- Follow up on cases until resolution.
- Maintain a positive customer experience and build customer loyalty.
Conhecimentos
Descrição da oferta de emprego
Cbtalents is hiring an Italian-speaking Technical Customer Support Specialist for a remote position based in Portugal. You will provide customer support in Italian and English, assist users with technical inquiries, resolve issues, document cases, and help turn challenging situations into positive customer experiences.
This remote role requires candidates based in Portugal or willing to relocate; relocation support is provided for eligible applicants.
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