Italian Tech Support Specialist - Remote Portugal

CBTALENTS; Sintra; Teletrabalho; EUR 26 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Remote work model, based in Portugal

Relocation support provided

Resumo da oferta

CBTALENTS is hiring an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will provide customer support in Italian and English, help users with technical inquiries, and document cases accurately.

This position offers relocation support for eligible candidates, a Portugal-based remote work setup, and a focus on delivering excellent customer service in a fast-paced tech environment.

Qualificações

• Fluent in Italian and English.
• Tech-savvy with strong communication and problem-solving skills.
• Experience in customer service is preferred; relocation support available.

Responsabilidades

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries with professionalism, empathy, and patience.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build loyalty.

Conhecimentos

Italian language

English language

Customer support

Troubleshooting

Documentation

Communication

Empathy

Descrição da oferta de emprego

CBTALENTS is hiring an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will provide customer support in Italian and English, help users with technical inquiries, and document cases accurately.

This position offers relocation support for eligible candidates, a Portugal-based remote work setup, and a focus on delivering excellent customer service in a fast-paced tech environment.