Italian Tech Support Specialist — Remote in Portugal

CBTALENTS; Vila Nova de Gaia; Teletrabalho; EUR 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Relocation support

Competitive salary

Resumo da oferta

CBTALENTS is hiring an Italian-speaking Technical Customer Support Specialist for a tech service project based in Portugal. You will provide support in Italian and English, troubleshoot technical inquiries, and document cases to ensure a smooth customer experience.

This remote role requires you to be based in Portugal or willing to relocate; relocation support is provided. You will handle inquiries with empathy, maintain accuracy, and help turn challenging situations into positive outcomes.

Qualificações

• Fluent in Italian and English.
• Tech-savvy with ability to handle technical inquiries.
• Strong communication skills.
• Good problem-solving ability and quick thinking.
• Detail-oriented and able to track issues properly.
• Empathetic, patient, and customer-focused.
• Able to stay calm in high-pressure situations.
• Previous customer service experience preferred.
• Sales experience is a plus but not mandatory.

Responsabilidades

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle customer inquiries and complaints with professionalism, empathy, and patience.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build customer loyalty.

Conhecimentos

Italian language

English language

Clear communication

Technical aptitude

Customer service experience

Descrição da oferta de emprego

CBTALENTS is hiring an Italian-speaking Technical Customer Support Specialist for a tech service project based in Portugal. You will provide support in Italian and English, troubleshoot technical inquiries, and document cases to ensure a smooth customer experience.

This remote role requires you to be based in Portugal or willing to relocate; relocation support is provided. You will handle inquiries with empathy, maintain accuracy, and help turn challenging situations into positive outcomes.