Italian Tech Support Specialist - Remote (Portugal)

CBTALENTS

Oeiras

Teletrabalho

EUR 20 000 - 31 000

Tempo integral

14 dias+

Gerador de candidaturas

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Vantagens oferecidas por esta oferta de emprego

Remote work model based in Portugal

Relocation support provided

Competitive salary

Resumo da oferta

CBTALENTS is seeking an Italian-speaking Technical Customer Support Specialist for a remote, Portugal-based role. You will provide customer support in Italian and English, troubleshoot technical inquiries, and document cases to ensure a positive customer experience. Relocation support is provided for eligible candidates.

The position is full-time and remote, with relocation assistance and a competitive salary. Candidates based in Portugal or willing to relocate are welcome to apply.

Qualificações

Fluent in Italian and English.
Tech-savvy and comfortable handling technical inquiries.
Strong communication and problem-solving skills.

Responsabilidades

Provide technical customer service and support.
Identify, troubleshoot, and resolve customer issues efficiently.
Handle customer inquiries and complaints with professionalism, empathy, and patience.
Clearly explain technical solutions to customers.
Track customer issues and ensure accurate documentation.
Follow up on cases until resolution.
Maintain a positive customer experience and build customer loyalty.

Conhecimentos

Italian language

English language

Customer service

Communication skills

Problem solving

Detail oriented

Empathy

Resilience under pressure

Descrição da oferta de emprego

The position is full-time and remote, with relocation assistance and a competitive salary. Candidates based in Portugal or willing to relocate are welcome to apply.

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