Italian Tech Support Pro — Remote (Portugal)

CBTALENTS; Cascais; Teletrabalho; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Remote work model, based in Portugal

Relocation support provided

Resumo da oferta

CBTALENTS is hiring an Italian-speaking Technical Customer Support Specialist for a tech project based in Portugal. You will provide support in Italian and English, troubleshoot technical inquiries, and document cases to ensure smooth resolution.

This remote role requires you to be based in Portugal or willing to relocate; relocation support is provided. Excellent communication and problem-solving skills will help turn challenging situations into positive customer experiences.

Qualificações

• Fluent in Italian and English.
• Tech-savvy with ability to handle technical inquiries.
• Strong communication and problem-solving skills.
• Detail-oriented with good documentation habits.
• Previous customer service experience preferred; sales experience is a plus.

Responsabilidades

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Conhecimentos

Italian

English

Customer service

Troubleshooting

Communication skills

Empathy

Attention to detail

Sales experience (nice to have)

Descrição da oferta de emprego

CBTALENTS is hiring an Italian-speaking Technical Customer Support Specialist for a tech project based in Portugal. You will provide support in Italian and English, troubleshoot technical inquiries, and document cases to ensure smooth resolution.

This remote role requires you to be based in Portugal or willing to relocate; relocation support is provided. Excellent communication and problem-solving skills will help turn challenging situations into positive customer experiences.