Italian Tech Support Specialist — Remote in Portugal

CBTALENTS; Loures; Teletrabalho; EUR 28 000 - 44 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation assistance

Flexible remote work

Resumo da oferta

CBTALENTS is seeking an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal. You will provide customer support in Italian and English, troubleshoot technical inquiries, document cases, and help turn challenging situations into positive experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Qualificações

• Fluent in Italian and English.
• Tech-savvy with the ability to handle technical inquiries.
• Strong communication and problem-solving skills.
• Detail-oriented with good documentation habits.
• Empathetic, patient, and customer-focused.
• Sales experience is a plus but not required.

Responsabilidades

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints with professionalism and empathy.
• Explain technical solutions clearly to customers.
• Track issues and document cases accurately.
• Follow up on cases until resolution.
• Maintain a positive customer experience and loyalty.

Conhecimentos

Italian language

English language

Technical support

Communication

Problem solving

Detail oriented

Empathy

Patience

Customer focus

Sales experience

Descrição da oferta de emprego

CBTALENTS is seeking an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal. You will provide customer support in Italian and English, troubleshoot technical inquiries, document cases, and help turn challenging situations into positive experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.