Italian Technical Support Specialist — Remote (Portugal)

CBTALENTS; Matosinhos; Teletrabalho; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Remote work model, based in Portugal

Relocation support provided

Resumo da oferta

CBTALENTS is hiring an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will assist users in Italian and English, resolve technical issues, and document cases to ensure a smooth support experience.

Candidates must be based in Portugal or willing to relocate; relocation support is provided. This role emphasizes clear communication, problem solving, and empathy to turn challenging situations into positive outcomes.

Qualificações

• Fluent in Italian and English.
• Tech-savvy and comfortable handling technical inquiries.
• Strong communication skills.
• Experience in customer service is preferred.
• Willingness to relocate if required for the role.

Responsabilidades

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism and empathy
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Conhecimentos

Italian

English

Communication

Problem solving

Detail oriented

Descrição da oferta de emprego

CBTALENTS is hiring an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will assist users in Italian and English, resolve technical issues, and document cases to ensure a smooth support experience.

Candidates must be based in Portugal or willing to relocate; relocation support is provided. This role emphasizes clear communication, problem solving, and empathy to turn challenging situations into positive outcomes.