Italian Tech Support Specialist — Remote (Portugal Based)

CBTALENTS; Funchal; Teletrabalho; EUR 25 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Resumo da oferta

CBTALENTS is hiring an Italian-speaking Technical Customer Support Specialist for a remote, Portugal-based project. You will support customers in Italian and English, troubleshoot technical inquiries, and document cases to ensure satisfaction.

The role offers relocation support for eligible candidates and requires staying calm in high-pressure situations. The position emphasizes strong communication, empathy, and problem-solving in a customer-focused environment.

Qualificações

• Fluent in Italian and English.
• Tech-savvy and comfortable handling technical inquiries.
• Strong communication skills.
• Good problem-solving ability.
• Detail-oriented and able to track issues properly.
• Empathetic, patient, and customer-focused.
• Willingness to stay calm in high-pressure situations.

Responsabilidades

• Provide technical customer service and support in Italian and English.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints with professionalism and empathy.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build customer loyalty.

Conhecimentos

Italian language

English language

Communication skills

Problem solving

Attention to detail

Empathy

Patience

Customer service experience

Sales experience

Descrição da oferta de emprego

CBTALENTS is hiring an Italian-speaking Technical Customer Support Specialist for a remote, Portugal-based project. You will support customers in Italian and English, troubleshoot technical inquiries, and document cases to ensure satisfaction.

The role offers relocation support for eligible candidates and requires staying calm in high-pressure situations. The position emphasizes strong communication, empathy, and problem-solving in a customer-focused environment.