Italian Tech Support Specialist - Remote, Portugal-Based
Cbtalents
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Vantagens oferecidas por esta oferta de emprego
Resumo da oferta
CBTalents is hiring an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will provide support in Italian and English, troubleshoot technical inquiries, document cases, and help turn challenging situations into positive experiences.
The position offers relocation support for eligible candidates, and candidates must be based in Portugal or be willing to relocate. The role emphasizes customer-focused problem solving, clear communication, and the ability
Qualificações
- Fluent in Italian and English.
- Tech-savvy with ability to handle technical inquiries.
- Strong communication and customer service skills.
- Detail-oriented with good tracking of issues.
- Previous customer service experience preferred; sales a plus.
Responsabilidades
- Provide technical customer service and support.
- Identify, troubleshoot, and resolve issues efficiently.
- Handle inquiries and complaints with professionalism and empathy.
- Explain technical solutions clearly to customers.
- Document cases accurately and track issues to resolution.
- Follow up on cases until resolved.
- Maintain a positive customer experience and loyalty.
Conhecimentos
Descrição da oferta de emprego
CBTalents is hiring an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will provide support in Italian and English, troubleshoot technical inquiries, document cases, and help turn challenging situations into positive experiences.
The position offers relocation support for eligible candidates, and candidates must be based in Portugal or be willing to relocate. The role emphasizes customer-focused problem solving, clear communication, and the ability
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