Italian Tech Support Specialist – Remote Portugal

Cbtalents; Lisboa; Teletrabalho; EUR 28 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Relocation support

Competitive salary

Resumo da oferta

Cbtalents is hiring an Italian-speaking Technical Customer Support Specialist for a remote, Portugal-based project. You will assist users in Italian and English, troubleshoot technical issues, and document cases to ensure a smooth customer experience.

The role requires fluency in Italian and English, strong communication, and a customer-first mindset. Remote work is offered with relocation support for eligible candidates based in Portugal or EU passport holders open to relocation.

Qualificações

• Fluent in Italian and English.
• Tech-savvy with strong communication skills.
• Experience in customer service is preferred.

Responsabilidades

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle customer inquiries and complaints with professionalism, empathy, and patience.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build customer loyalty.

Conhecimentos

Italian language

English language

Technical support

Customer service

Descrição da oferta de emprego

Cbtalents is hiring an Italian-speaking Technical Customer Support Specialist for a remote, Portugal-based project. You will assist users in Italian and English, troubleshoot technical issues, and document cases to ensure a smooth customer experience.

The role requires fluency in Italian and English, strong communication, and a customer-first mindset. Remote work is offered with relocation support for eligible candidates based in Portugal or EU passport holders open to relocation.