Italian Tech Support Specialist – Remote (Portugal)

Cbtalents; Loures; Teletrabalho; EUR 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Remote work model, Portugal-based

Relocation support provided

Resumo da oferta

Cbtalents in Portugal is seeking an Italian-speaking Technical Customer Support Specialist for a remote, Portugal-based project. You will handle customer inquiries in Italian and English and resolve technical issues with clear, patient guidance.

Work from home with relocation support for eligible candidates. This full-time position emphasizes customer success, professional communication, and the ability to turn challenging cases into positive outcomes.

Qualificações

• Fluent in Italian and English.
• Tech-savvy with strong communication and problem-solving abilities.
• Previous customer service experience preferred; relocation support available.

Responsabilidades

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues promptly.
• Handle inquiries and complaints with professionalism and empathy.
• Explain technical solutions clearly to customers.
• Track issues and document them accurately; follow up until resolution.

Conhecimentos

Fluent in Italian and English

Strong communication skills

Problem-solving ability

Detail-oriented

Empathetic and patient

Calm under pressure

Customer service experience

Sales experience a plus

Descrição da oferta de emprego

Cbtalents in Portugal is seeking an Italian-speaking Technical Customer Support Specialist for a remote, Portugal-based project. You will handle customer inquiries in Italian and English and resolve technical issues with clear, patient guidance.

Work from home with relocation support for eligible candidates. This full-time position emphasizes customer success, professional communication, and the ability to turn challenging cases into positive outcomes.