Italian Technical Support Specialist - Remote (Portugal-based)

Cbtalents; Maia; Presencial; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support provided

Resumo da oferta

CBTalents in Portugal is seeking an Italian-speaking Technical Customer Support Specialist for a remote role. You will handle technical inquiries in Italian and English and help turn challenging situations into positive customer experiences.

Candidates must be based in Portugal or willing to relocate; relocation support is provided. The role emphasizes clear communication, empathy, and problem-solving to maintain high customer satisfaction.

Qualificações

• Fluent in Italian and English
• Tech-savvy with ability to handle technical inquiries
• Excellent communication and problem-solving skills
• Based in Portugal or willing to relocate

Responsabilidades

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Conhecimentos

Italian language

English language

Communication skills

Problem solving

Empathy

Descrição da oferta de emprego

CBTalents in Portugal is seeking an Italian-speaking Technical Customer Support Specialist for a remote role. You will handle technical inquiries in Italian and English and help turn challenging situations into positive customer experiences.

Candidates must be based in Portugal or willing to relocate; relocation support is provided. The role emphasizes clear communication, empathy, and problem-solving to maintain high customer satisfaction.