Italian Technical Support Specialist – Remote (Portugal)

Cbtalents; Maia; Teletrabalho; EUR 22 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation assistance

Remote work arrangement

Competitive salary

Resumo da oferta

CBTalents is hiring an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will provide bilingual Italian/English support, troubleshoot technical inquiries, and document cases to ensure smooth resolutions.

Relocation support is available for eligible candidates. The position offers a remote work model with Portugal-based eligibility, and relocation is provided for those who relocate.

Qualificações

• Fluent in Italian and English.
• Tech-savvy with ability to handle technical inquiries.
• Strong communication and problem-solving skills.
• Detail-oriented and able to track issues.
• Empathetic, patient and customer-focused.
• Previous customer service experience preferred.
• Willing to relocate to Portugal (relocation support provided).

Responsabilidades

• Provide technical customer service and support in Italian and English.
• Identify, troubleshoot and resolve customer issues efficiently.
• Handle inquiries and complaints professionally with empathy and patience.
• Clearly explain technical solutions to customers.
• Track issues and ensure accurate documentation of cases.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build loyalty.

Conhecimentos

Italian fluency

English fluency

Tech-savvy

Strong communication

Problem solving

Detail oriented

Empathetic

Customer service

Descrição da oferta de emprego

CBTalents is hiring an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will provide bilingual Italian/English support, troubleshoot technical inquiries, and document cases to ensure smooth resolutions.

Relocation support is available for eligible candidates. The position offers a remote work model with Portugal-based eligibility, and relocation is provided for those who relocate.