Bilingual Italian & English Support Specialist — Porto

Cross Border Talents; Vila Nova de Gaia; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Fixed monthly salary over 14 months

Fixed weekends off

Relocation support (shared accom. for

Job summary

Cross Border Talents is recruiting on behalf of a leading global customer experience provider for an Italian & English Customer Support Specialist on-site in Porto, Portugal. You will deliver exceptional service to customers, handling inquiries via digital platforms while identifying opportunities to enhance their experience and suggest additional value-added services.

The role requires fluent Italian and English, 1+ years in contact center or customer support, and a Monday–Friday schedule with

Qualifications

• Fluent in Italian and English.
• On-site in Porto, Portugal.
• 1+ years in contact center or customer support preferred.
• Strong digital literacy, sales orientation, interpersonal communication and problem-solving abilities.

Responsibilities

• Deliver personalized customer service in Italian and English across multiple channels.
• Assist clients with inquiries, resolve issues and handle complaints with strong conflict-resolution skills.
• Identify customer needs and business opportunities to suggest complementary services.
• Maintain high quality, professionalism and customer satisfaction standards.

Skills

Fluent Italian

Fluent English

Digital literacy

Sales orientation

Interpersonal communication

Problem solving

Job description

Cross Border Talents is recruiting on behalf of a leading global customer experience provider for an Italian & English Customer Support Specialist on-site in Porto, Portugal. You will deliver exceptional service to customers, handling inquiries via digital platforms while identifying opportunities to enhance their experience and suggest additional value-added services.

The role requires fluent Italian and English, 1+ years in contact center or customer support, and a Monday–Friday schedule with