Italian-Speaking Creator Support Specialist – Lisbon, Portugal

CloserHire; Lisboa; Hybrid; EUR 7,100 - 12,000; Full time

Benefits offered by this job

Private Health Cover

Job summary

CloserHire is partnering with a leading international digital company to recruit Italian-speaking Creator Support Specialists. In this role, you will be the primary point of contact for Italian content creators, providing operational support and guidance on tools and best practices to improve their experience on digital platforms.

You will have the opportunity to work in an international, fast-paced, and dynamic environment, supporting creators and contributing to platform growth.

Qualifications

• Native or fluent Italian with strong written and spoken skills.
• Good command of English (B2 or higher).
• Experience in customer support or digital services is a plus.

Responsibilities

• Provide support to Italian content creators via chat, email, and calls.
• Assist creators in using tools, guidelines, and policies.
• Identify recurring issues and report feedback to improve products.
• Collaborate with support colleagues to maintain high-quality service.
• Monitor complex cases and ensure timely follow-up.
• Attend ongoing training on products, policies, and best practices.

Skills

Italian language

English language

Customer support

Multitasking

Communication skills

Job description

Italian-speaking role in Lisbon, Portugal. 1059.34 € (w/room). Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Languages: Italian
• Salary: 1059.34 € (w/room)
• Start: 9/11, 30/11
• Relocation: supported — details below

Perks worth knowing about

• Private Health Cover

About the role

CloserHire is partnering with a leading international digital company to recruit Italian-speaking Creator Support Specialists. In this role, you will be the primary point of contact for Italian content creators, providing operational support and guidance on tools and best practices to improve their experience on digital platforms. You will have the opportunity to work in an international, fast-paced, and dynamic environment, supporting creators and contributing to platform growth.

What you'll do

• Provide support to Italian content creators via chat, email, and calls to resolve issues and answer platform-related questions
• Assist creators in the correct use of tools, guidelines, and policies
• Identify recurring issues and provide feedback to internal teams to improve products and services
• Collaborate with other support specialists to ensure a consistent and high-quality creator experience
• Monitor complex cases and ensure timely and clear follow-up
• Participate in ongoing training sessions to stay updated on products, policies, and best practices

What we're looking for

• Native or fluent
• Italian (C2), written and spoken
• Good command of English (B2 or higher)
• Interest in social media, content creation, or technology
• Excellent communication skills, empathy, and customer-focused mindset
• Ability to manage multiple cases simultaneously with precision and attention to detail
• Previous experience in customer support or digital services is a plus
• Proactive and collaborative mindset, able to work in dynamic and multicultural teams

Salary

1059.34 € (w/room)

Benefits

• Full-time contract with flexible hours and potential remote or hybrid work, depending on operational needs
• Paid initial training and ongoing support
• Modern international work environment
• Health insurance and additional employee benefits
• Career development opportunities and internal growth
• Continuous training programs on digital platforms and tools
• Full support from CloserHire throughout the recruitment and onboarding process

Relocation support

• permanent accomodation provided - check project files in drive
• Notes: candidates need to first pass duplicate check and then pass the following 2 tests: (english) and (basic pc test)

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.