Italian-Speaking Technical Support Specialist – Lisbon, Portugal (Ref 4)

Closerhire; Lisboa; Hybrid; EUR 11.000 - 13.000; Vollzeit

Benefits dieser Stelle

Relocation coverage

Paid training

Zusammenfassung

CloserHire is seeking an Italian-speaking Technical Support Specialist for a project based in Lisbon, Portugal. The role includes troubleshooting and helping customers with drone products, primarily via phone, email, and chat, while maintaining high service standards.

You will relocate to Portugal with relocation coverage and join a fast-paced, international team. The position offers full onboarding, paid training, and a hybrid work model to balance office and remote work.

Qualifikationen

• Interest or experience in drones, consumer electronics, or related technology is a plus.
• Experience in technical support, IT, or electronics is preferred.
• Italian (C1) level is required for internal communication.

Aufgaben

• Respond to customer inquiries via phone, email, and chat in Italian.
• Troubleshoot and resolve product-related issues with camera drones.
• Guide customers through setup, functionality, and maintenance.
• Log and manage cases in internal systems; collaborate with engineering and product teams.
• Ensure a high level of customer satisfaction through timely communication.

Kenntnisse

Drones

Customer service

Problem solving

Communication skills

English (basic)

Italian (C1)

Jobbeschreibung

Still in Italy? This role is in Lisbon, Portugal and the move is paid for. 1059.34 € (w/room).

Where this job is

To be clear before you read on: the job is in Lisbon, Portugal, not in Italy. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers

• permanent accomodation provided - check project files in drive
• Notes: candidates need to first pass duplicate check and then pass the following 2 tests: (english) and (basic pc test)

What you'll earn in Portugal

1059.34 € (w/room)

On top of the salary

• Paid Training

The role

CloserHire is partnering with a global technology company to recruit Italian-speaking Technical Support Specialists for a new project based in Italy. In this role, you will provide professional technical assistance and customer support to users of cutting-edge camera drones. You will guide customers through troubleshooting, product usage, and problem resolution while ensuring an excellent overall experience. This is a great opportunity to work in a fast-paced, international environment with the

Day to day that means respond to customer inquiries via phone, email, and chat in Italian. Troubleshoot and resolve product-related issues with camera drones. Assist customers with setup, functionality, and maintenance guidance. Educate users on features, firmware updates, and common usage issues. Log and manage cases accurately in internal systems. Collaborate with engineering and product teams to facilitate complex technical problems. Ensure a high level of customer satisfaction through timely and professional communication.

What you need

• Interest or experience in drones, consumer electronics, or related technology is a plus
• Comfortable working in a dynamic, fast-paced, international environment
• Excellent communication and customer service skills
• Strong problem-solving and analytical skills
• Previous experience in technical support, IT, or electronics is preferred
• Basic knowledge of English for internal communication
• Italian (C1 level)

The rest of the package

You also get full-time position with a structured onboarding and paid training, hybrid working model (office + remote) depending on operational needs, competitive compensation and benefits package, career development opportunities within an international tech company, and work in a collaborative, international team and gain exposure to cutting-edge technology.

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

How the move actually works

• A 30-minute call with us, in your own language, to talk the move through honestly
• Interview with the company
• Offer, then we handle paperwork, flights and your first weeks in Portugal

From applying to your first day on the ground is usually about five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.