Junior Italian Speaking Technical Customer Support Advisor

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Relocation support

Paid training

Career progression

Multicultural workplace

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Junior Italian Speaking Technical Customer Support Advisor to assist customers with product details, orders, and troubleshooting technical issues. You will respond professionally across email, phone and chat while collaborating with internal teams to escalate complex problems.

This entry-level role offers paid training, relocation support if applicable, and a multicultural, dynamic workplace with opportunities for career progression within the company.

Qualificações

• Native or fluent in Italian (C2 level).
• Proficiency in English (minimum B2 level).
• No previous experience required; entry-level friendly.

Responsabilidades

• Handle inquiries via email, phone and chat with professionalism.
• Provide product details, answer order questions and troubleshoot issues.
• Collaborate with internal teams to escalate and resolve complex problems.
• Maintain customer satisfaction with personalized assistance.
• Record interactions accurately in the CRM system.

Conhecimentos

Italian

English

Entry-level

Positive attitude

Willingness to learn

Descrição da oferta de emprego

Junior Italian Speaking Technical Customer Support Advisor

Key Responsibilities

• Handle customer inquiries via email, phone, and chat with professionalism and efficiency.
• Support customers with product details, order-related questions, and troubleshooting technical issues.
• Collaborate with internal teams to *escalate* and resolve complex issues.
• Maintain customer satisfaction through personalized assistance.
• Record and manage customer interactions accurately in the CRM system.

Requirements

• Native or fluent in Italian (C2 level).
• Proficiency in English (minimum B2 level).
• No previous experience required – perfect for entry-level candidates!
• A positive attitude with a willingness to learn and grow.
• Availability to work on-site in Lisbon.

What We Offer

• Competitive salary package.
• Private health insurance and other benefits.
• Relocation support (if applicable).
• Paid training program to set you up for success.
• A multicultural and dynamic workplace.
• Career progression opportunities within the company.