Italian-Speaking Creator Support Specialist

Ersilia; Lisboa; Híbrido; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible hours

Remote or hybrid work

Paid initial training

Resumo da oferta

Ersilia is seeking an Italian-speaking Creator Support Specialist to assist content creators with platform questions and tool usage. The role offers flexible hours and potential remote or hybrid work, with initial training and ongoing support.

You will be the primary contact for Italian creators, helping resolve issues, explain policies, and share best practices to improve their experience and platform growth. A multicultural team environment awaits.

Qualificações

• Native or fluent Italian (C2) required.
• Good command of English (B2+) preferred.
• Experience in customer support or digital services is a plus.

Responsabilidades

• Provide support to Italian content creators via chat, email, and calls.
• Assist creators in correct use of tools, guidelines, and policies.
• Identify recurring issues and provide feedback to internal teams.
• Collaborate with other support specialists to ensure high-quality experience.
• Monitor complex cases and ensure timely follow-up.
• Participate in ongoing training on products, policies, and best practices.

Conhecimentos

Italian (C2)

English (B2+)

Customer support

Communication skills

Multitasking

Empathy

Collaboration

Ferramentas

CRM software

Ticketing systems

Descrição da oferta de emprego

We're partnering with a leading international digital company to recruit Italian-speaking Creator Support Specialists.

In this role, you will be the primary point of contact for Italian content creators, providing operational support and guidance on tools and best practices to improve their experience on digital platforms. You will have the opportunity to work in an international, fast-paced, and dynamic environment, supporting creators and contributing to platform growth.

Your Role:

• Provide support to Italian content creators via chat, email, and calls to resolve issues and answer platform-related questions

• Assist creators in the correct use of tools, guidelines, and policies

• Identify recurring issues and provide feedback to internal teams to improve products and services

• Collaborate with other support specialists to ensure a consistent and high-quality creator experience

• Monitor complex cases and ensure timely and clear follow-up

• Participate in ongoing training sessions to stay updated on products, policies, and best practices

Your Qualifications:

• Native or fluent Italian (C2), written and spoken

• Good command of English (B2 or higher)

• Interest in social media, content creation, or technology

• Excellent communication skills, empathy, and customer-focused mindset

• Ability to manage multiple cases simultaneously with precision and attention to detail

• Previous experience in customer support or digital services is a plus

• Proactive and collaborative mindset, able to work in dynamic and multicultural teams

The Offer:

• Full-time contract with flexible hours and potential remote or hybrid work, depending on operational needs

• Paid initial training and ongoing support