English-Speaking Customer Support Specialist

Randstad Portugal; Portugal; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Meal allowance

Performance bonuses

Health insurance

Training & progression

Job summary

Randstad Portugal is seeking English-speaking Customer Support Specialists to join our teams based in Portugal. You will provide exceptional support via phone, email, live chat, and social media, resolving inquiries and building positive customer relationships.

The role includes training, career progression, and a comprehensive benefits package including health insurance and bonuses. Join a welcoming, multicultural team and grow with Randstad.

Qualifications

• Native or C2 English required.
• High school diploma or equivalent.
• Strong verbal and written communication with active listening.
• Positive, solution-oriented mindset with passion for helping people.
• Basic computer literacy and ability to learn new software quickly.

Responsibilities

• Provide exceptional support to English-speaking customers via phone, email, live chat, and social media.
• Timely resolve inquiries, troubleshoot issues, and clarify product and service details.
• Build lasting positive relationships by delivering tailored, empathetic, and efficient assistance.
• Maintain accurate records of customer interactions and feedback in the CRM.

Skills

Fluent English

Verbal communication

Written communication

Problem solving

Computer literacy

Education

High school diploma or equivalent

Job description

Randstad Portugal is seeking English-speaking Customer Support Specialists to join our teams based in Portugal. You will provide exceptional support via phone, email, live chat, and social media, resolving inquiries and building positive customer relationships.

The role includes training, career progression, and a comprehensive benefits package including health insurance and bonuses. Join a welcoming, multicultural team and grow with Randstad.