Italian-speaking Customer & Technical Support (Remote – Lisbon Area)

Savior Artigos Texteis Lda; Lisboa; Remote; EUR 20,000 - 27,000; Full time

Benefits offered by this job

100% remote

Monthly performance bonus

Daily meal allowance

Job summary

Savior Artigos Texteis Lda is seeking a remote customer support specialist to assist viewers of a well-known international entertainment brand. You’ll be the first point of contact and brand ambassador, handling phone, chat and email inquiries from home.

Fluent Italian and English are required, with a passion for helping customers and the ability to troubleshoot apps, devices and home networks. The role offers 100% remote work, a competitive monthly salary and a monthly performance bonus.

Qualifications

• Fluent Italian and English
• A genuine passion for helping customers
• Technical aptitude: comfortable troubleshooting apps, devices and home networks
• Flexibility to work Monday to Sunday between 7 AM and 9 PM, with 2 rotating days off

Responsibilities

• Help viewers by phone, chat and email
• Give account and app support, including software functionality
• Troubleshoot system configurations and network settings
• Give accurate, real-time answers
• Keep clear records of every interaction

Skills

Fluent Italian

Fluent English

Customer service

Technical troubleshooting

Flexible scheduling

Job description

Join a dynamic team supporting viewers of a well-known international entertainment brand. You'll work fully from home as their first point of contact and brand ambassador.

What You’ll Do

• Help viewers by phone, chat and email
• Give account and app support, including software functionality
• Troubleshoot system configurations and network settings
• Give accurate, real-time answers
• Keep clear records of every interaction

What You Bring

• Fluent Italian and English
• A genuine passion for helping customers
• Technical aptitude: comfortable troubleshooting apps, devices and home networks
• Flexibility to work Monday to Sunday between 7 AM and 9 PM, with 2 rotating days off

What’s In It For You

• 100 % remote, working from home
• Competitive monthly salary
• Monthly performance bonus
• Daily meal allowance
• International team and career growth in customer experience

Important:

you must live within 50 km of Lisbon. Relocation is not provided.

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