Italian + English Customer Service

Cross Border Talents; Lisboa; Remote; EUR 16,000 - 23,000; Full time

Job summary

Cross Border Talents seeks a bilingual Italian and English customer service professional to support customers remotely from the Lisbon area. You will act as the primary contact for viewers and help with account and application issues.

You will troubleshoot software functionality, system configurations and network settings, delivering clear, friendly and professional assistance. This role requires living within 50 km of Lisbon and a flexible schedule including days across the week.

Qualifications

• Fluency in Italian and English is required.
• Customer-first mindset with enthusiasm for problem-solving.
• Confidence handling technical questions and support inquiries.

Responsibilities

• Be the first point of contact for viewers.
• Provide account and application support.
• Help troubleshoot software functionality, system configurations and network settings.
• Deliver clear, friendly and professional assistance.

Skills

Italian

English

Customer service

Troubleshooting

Job description

Speak Italian. Solve Problems. Make an Impact.

Italian + English Customer Service | Remote | Lisbon Area, Portugal

Cross Border Talents is looking for a bilingual customer support professional who enjoys helping people and finding practical solutions.

If you speak fluent Italian and English and feel comfortable with both customer care and technical troubleshooting, this opportunity could be a great fit.

What you'll be doing

• Act as the first point of contact for viewers.
• Provide account and application support.
• Help troubleshoot software functionality, system configurations and network settings.
• Deliver clear, friendly and professional assistance.

What you'll bring

• Fluency in Italian and English.
• A customer-first mindset and enthusiasm for problem-solving.
• Confidence when handling technical questions.

Work details

• Model: Remote
• Location requirement: You must live within 50 km of the Lisbon office.
• Schedule: Monday to Sunday, between 07:00 and 21:00, with two rotating days off each week.
• Relocation: Not available.