Spanish & Catalan-Speaking Customer Support Expert – Portugal

CloserHire; Portugal; Teletrabalho; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Cover

Meal Allowance

Relocation accommodation option

Health insurance from day one

Resumo da oferta

CloserHire is seeking a multilingual Customer Support Expert to work remotely from mainland Portugal for a leading streaming platform. You will handle account management, billing enquiries, and technical support while delivering accurate product information.

The role requires fluent Castilian Spanish, fluent Catalan, and English at B1+. You’ll join a diverse, international team with a flexible schedule and ongoing training.

Qualificações

• Fluency in Castilian Spanish and Catalan required.
• English level B1 or higher required.
• Excellent communication and interpersonal skills.
• Empathetic, adaptable and detail oriented.

Responsabilidades

• Provide professional, friendly customer support and assist with account management and billing enquiries.
• Troubleshoot technical issues and provide effective solutions.
• Explain streaming products, services and features to customers.
• Identify customer needs and resolve enquiries promptly while maintaining satisfaction.
• Work on a 24/7 rotating schedule, including nights, weekends and holidays.

Conhecimentos

Spanish (Castilian)

Catalan

English (B1+)

Customer service

Ferramentas

CRM systems

Descrição da oferta de emprego

A working week in Portugal (remote), in Catalan. 1059.33 € with accomodation.

A typical day

You'll spend most of it on deliver professional, friendly, and empathetic customer support, assist customers with account management and billing enquiries, troubleshoot technical issues and provide effective solutions, provide accurate information about streaming products, services, and features, identify customer needs and resolve enquiries in a timely manner, and maintain high levels of customer satisfaction while meeting quality and performance standards.

Less often, you'll also communicate clearly and professionally throughout every customer interaction, maintain a positive and customer-centric approach, work within a multicultural and collaborative customer support environment, and work on a 24/7 rotating schedule, including nights, weekends, and public holidays.

Would you fit?

We're looking for someone with full professional fluency in Castilian Spanish, full professional fluency in Catalan, english at B1 level or higher, excellent communication and interpersonal skills, strong passion for customer service and problem-solving, comfortable working with technology and digital platforms, and empathetic, adaptable, and attentive to detail.

The money

1059.33 € with accomodation

What comes with it

• Private Health Cover
• Meal Allowance

Benefits

• Remote work from mainland Portugal
• Full-time position of 40 hours per week 8-hour shifts with an additional lunch break 24/7 rotating schedule from Monday to Sunday
• Approximately 2 weeks of comprehensive initial training, delivered in English
• Training covering systems, products, services, customer management, and on-the-job activities
• Health insurance from the first day of the employment contract Holiday and Christmas allowances
• Meal allowance provided via debit card
• Relocation accommodation option for eligible candidates living more than 100 km from the workplace
• Initial employment contract with an expected duration of 12 months, with the possibility of a permanent employment relationship after two years
• Portuguese annual leave entitlement, with 22 days per calendar year after the first year, subject to the applicable rules
• Opportunity to work within an international and multicultural environment supporting a globally recognised entertainment service

If you're moving for this

• permanent accomodation provided - check project files in drive
• Notes: candidates need to first pass duplicate check and then pass the following test:

Who you'd work for

CloserHire is partnering with a leading international customer experience provider to recruit Spanish and Catalan-speaking Customer Support Experts for one of the world’s leading entertainment and streaming platforms. In this role, you will be the first point of contact for customers, helping them with account management, billing enquiries, technical issues, and questions about products and features. This is a remote position within mainland Portugal, with occasional attendance at a Lisbon

About Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

We are an equal-opportunity recruiter and consider every applicant on ability alone.