Italian Customer Care Specialist - Streaming Platform - Remote in Portugal

Cross Border Talents; Lisboa; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading customer support firm is seeking an Italian Customer Care Specialist to provide exceptional assistance for a popular streaming platform. This remote role requires fluency in Italian and English, strong communication skills, and a tech-savvy approach. Join a supportive environment with opportunities for growth and bonuses. Candidates must reside in Portugal and hold the relevant documentation.

Serviços

Performance Bonus EUR 100 per month

Food allowance (EUR 7.23 per working day)

Health insurance from day 1

Qualificações

• Must be fluent in Italian and English.
• Strong communication and interpersonal skills required.
• Tech-savvy with ability to learn new tools quickly.
• Must reside in Portugal and hold required documentation.

Responsabilidades

• Provide outstanding customer support for a streaming platform.
• Assist with subscription inquiries and technical issues.
• Ensure a positive customer experience through communication.
• Collaborate with the team to resolve challenges.

Conhecimentos

Fluency in Italian

Fluency in English (B2)

Strong communication skills

Tech-savviness

Descrição da oferta de emprego

Italian Customer Care Specialist - Streaming Platform - Remote in Portugal

Job Openings Italian Customer Care Specialist - Streaming Platform - Remote in Portugal

About the job Italian Customer Care Specialist - Streaming Platform - Remote in Portugal

Are you passionate about delivering exceptional customer experiences? Do you love streaming platforms and enjoy solving customer queries? Join our client's team as an Italian-Speaking Customer Service Representative and support a leading streaming channel!

Start Date: February 6, 2025

Location: Remote from Portugal

Full-time, 40 hours a week, 8 hours a day

Work Schedule:

- Monday to Sunday: 7 a.m. 9 p.m. (365 days/year)

Your Responsibilities:

- Provide outstanding customer support for subscribers of a popular streaming platform.

- Assist with inquiries related to subscriptions, account management, and technical issues.

- Ensure a seamless and positive customer experience through professional communication.

- Collaborate with the team to identify and resolve challenges.

What Were Looking For:

- Fluency in Italian (spoken and written) and a good command of English, spoken and written (B2).

- Strong communication and interpersonal skills.

- Tech-savviness and the ability to learn new tools quickly.

- Availability to work on a rotational schedule, including weekends and holidays.

- Already residing in Portugal (no relocation is offered for this role)

- EU member state passport OR a valid residence permit for Portugal OR a job seeker visa OR an expression of interest (a MUST)

What is on the Offer:

- Type of Contract: 6-month fixed-term contract (CDD), extendable

- Performance Bonus: EUR 100 per month

- A supportive, remote-first work environment with opportunities for growth.

- Food allowance paid in a meal card (EUR 7.23 per working day, net)

- Health insurance from day 1 (with contributions required), free after 6 months of continuous employment